diff --git a/internal/handlers/ussd/menuhandler.go b/internal/handlers/ussd/menuhandler.go
index 4f010d6..93acc02 100644
--- a/internal/handlers/ussd/menuhandler.go
+++ b/internal/handlers/ussd/menuhandler.go
@@ -624,7 +624,7 @@ func (h *Handlers) ResetIncorrectYob(ctx context.Context, sym string, input []by
 	return res, nil
 }
 
-// CheckBalance retrieves the balance from the API using the "PublicKey" and sets
+// CheckBalance retrieves the balance of the active voucher and sets
 // the balance as the result content
 func (h *Handlers) CheckBalance(ctx context.Context, sym string, input []byte) (resource.Result, error) {
 	var res resource.Result
@@ -640,12 +640,13 @@ func (h *Handlers) CheckBalance(ctx context.Context, sym string, input []byte) (
 	// get the active sym and active balance
 	activeSym, err := store.ReadEntry(ctx, sessionId, utils.DATA_ACTIVE_SYM)
 	if err != nil {
-		return res, err
+		res.Content = "0.00"
+		return res, nil
 	}
 
 	activeBal, err := store.ReadEntry(ctx, sessionId, utils.DATA_ACTIVE_BAL)
 	if err != nil {
-		return res, err
+		return res, nil
 	}
 
 	res.Content = fmt.Sprintf("%s %s", activeBal, activeSym)
@@ -991,6 +992,8 @@ func (h *Handlers) SetDefaultVoucher(ctx context.Context, sym string, input []by
 		return res, fmt.Errorf("missing session")
 	}
 
+	flag_no_active_voucher, _ := h.flagManager.GetFlag("flag_no_active_voucher")
+
 	// check if the user has an active sym
 	_, err = store.ReadEntry(ctx, sessionId, utils.DATA_ACTIVE_SYM)
 
@@ -1008,9 +1011,10 @@ func (h *Handlers) SetDefaultVoucher(ctx context.Context, sym string, input []by
 				return res, nil
 			}
 
-			// Ensure there is at least one voucher
+			// Return if there is no voucher
 			if len(vouchersResp.Result.Holdings) == 0 {
-				return res, err
+				res.FlagSet = append(res.FlagSet, flag_no_active_voucher)
+				return res, nil
 			}
 
 			// Use only the first voucher
@@ -1035,6 +1039,8 @@ func (h *Handlers) SetDefaultVoucher(ctx context.Context, sym string, input []by
 		return res, err
 	}
 
+	res.FlagReset = append(res.FlagReset, flag_no_active_voucher)
+
 	return res, nil
 }
 
@@ -1160,7 +1166,7 @@ func (h *Handlers) ViewVoucher(ctx context.Context, sym string, input []byte) (r
 		if err != nil {
 			return res, err
 		}
-		
+
 		res.FlagReset = append(res.FlagReset, flag_incorrect_voucher)
 		res.Content = fmt.Sprintf("%s\n%s", matchedSymbol, matchedBalance)
 	} else {
diff --git a/services/registration/no_voucher b/services/registration/no_voucher
new file mode 100644
index 0000000..332f00e
--- /dev/null
+++ b/services/registration/no_voucher
@@ -0,0 +1 @@
+You need a voucher to send
\ No newline at end of file
diff --git a/services/registration/no_voucher.vis b/services/registration/no_voucher.vis
new file mode 100644
index 0000000..832ef22
--- /dev/null
+++ b/services/registration/no_voucher.vis
@@ -0,0 +1,5 @@
+MOUT back 0
+MOUT quit 9
+HALT
+INCMP ^ 0
+INCMP quit 9
diff --git a/services/registration/no_voucher_swa b/services/registration/no_voucher_swa
new file mode 100644
index 0000000..66e8f26
--- /dev/null
+++ b/services/registration/no_voucher_swa
@@ -0,0 +1 @@
+Unahitaji sarafu kutuma
\ No newline at end of file
diff --git a/services/registration/pp.csv b/services/registration/pp.csv
index 96d3e8a..ec0d8c1 100644
--- a/services/registration/pp.csv
+++ b/services/registration/pp.csv
@@ -15,4 +15,5 @@ flag,flag_allow_update,21,this is set to allow a user to update their profile da
 flag,flag_single_edit,22,this is set to allow a user to edit a single profile item such as year of birth
 flag,flag_incorrect_date_format,23,this is set when the given year of birth is invalid
 flag,flag_incorrect_voucher,24,this is set when the selected voucher is invalid
-flag,flag_api_call_error,25,this is set when communication  to an external service fails
+flag,flag_api_call_error,25,this is set when communication to an external service fails
+flag,flag_no_active_voucher,26,this is set when a user does not have an active voucher
diff --git a/services/registration/send.vis b/services/registration/send.vis
index e120302..0ff0927 100644
--- a/services/registration/send.vis
+++ b/services/registration/send.vis
@@ -1,4 +1,5 @@
 LOAD transaction_reset 0
+CATCH no_voucher flag_no_active_voucher 1
 MOUT back 0
 HALT
 LOAD validate_recipient 20